Privacy Policy

Confidentiality

Maman Gato Et Cie (9321 0300 Québec Inc.) respects your privacy. We are therefore committed to protecting the personal information of our users. We have adopted this privacy policy (the “Policy”) to be transparent about what data we collect, why we collect it, who we share it with, how you can access it and how to correct it, need. In this policy, the terms “Maman Gato Et Cie”, “we”, “us” and “our” refer to the company 9321-0300 Québec Inc.

We recognize our obligation to manage your data responsibly. We do not and will not sell your data to third parties.

This policy applies to the use of the website https://www.mamangato.com/ and https://www.mamangatoetcie.com. Please read it carefully to understand when you provide us with your data and how Maman Gato Et Cie uses it. By using our website, you agree to the use of your personal information as described in this Policy.

To make this Policy as clear as possible, we have identified the occasions when a user could potentially share personal information with us. The Policy is therefore divided as follows:
• Learn more about Maman Gato Et Cie;
• Make purchases from Maman Gato Et Cie;
• Contact our customer service.

The information collected through these different sections will be seen in more detail in this privacy policy. Information such as how your personal information is used, how and when it might be shared, how you can access and control it, how we ensure your information is secure and how to contact us will be covered.

LEARN MORE ABOUT MAMAN GATO ET CIE.

When trying to learn more about Maman Gato Et Cie, whether by contacting us for more information or by subscribing to our newsletter, you may visit our website on which various information will be collected.
We collect: IP address, information provided by cookies or similar technologies, such as the type and version of the browser you use to access our website, the page that led you to our site Web, the amount of time you spend on our website, the pages you choose to visit, the time you spend on each page, and the date and time you access our website. We also collect information such as your browser identification, language, operating system, and geographic location. Information about your activities on our website, such as sections viewed, is also collected. Finally, we collect information that you provide to us when you first contact us.
Why: The data collected allows us to analyze how our website is used and accessed, allowing us to increase its functionality and optimize it to better meet the needs of our users. This data also allows us to offer you quality service and to communicate with you in order to help you easily obtain the information you are looking for.
Legal grounds: necessary for our legitimate interests (improving and personalizing our services) and yours (answering your questions and allowing you to contact us).
Please note that the information collected by cookies does not allow us to identify you personally. Also note that you can choose to refuse the collection of cookies, whether through your web browser or the pop-up appearing on our website. However, it is possible that by refusing the collection of cookies, you will not be able to access certain parts or functionalities of our website.

MAKE PURCHASES FROM MAMAN GATO ET CIE

When you purchase our products/services on our Site, we will collect certain information such as your first name, last name, email address, postal address, telephone number, company name if applicable, and your preferred language.
Why: we use this information to carry out the transaction, process the order and ship it if applicable.
Legal basis: This information is necessary to process your order. They are also for the legitimate interests of the buyer, that is to obtain the products purchased, and of Maman Gato Et Cie, to ensure that we are paid.

Please note, however, that if you refuse to provide us with the requested personal information, we may not be able to respond to your request and process your purchase.

CONTACT OUR CUSTOMER SERVICE

You may wish to contact our customer service if you have any problems. During this process, we will collect information such as your first name, last name, email address and any other information necessary to trace one of your transactions.
Why: We use this information to be able to identify you and respond to your questions or requests.
Legal basis: This information is necessary in order to correctly identify any person contacting us and thus be able to respond to your needs.

HOW DO WE USE YOUR DATA?

The submission of your personal information through your use of our site is governed by this Policy. As a user of our Site, you also agree to respect and protect the personal information of third parties.
More specifically, we use your data for the following purposes:
• To improve our website by developing new features, conducting research and maintaining current website performance;
• To provide you with the best possible customer service;
• To establish statistics to guide our business decisions;
• To communicate with you, whether for marketing, advertising or account management purposes;
• To ensure that we comply with our contractual and legal obligations to you;
• To update our records;
• To monitor your training purchases.

OUR USE OF COOKIES

When you visit our website, you may provide us with information via cookies or similar technologies.
Cookies are files containing a small amount of data about a given user. This data may include an anonymous unique identifier. Cookies are stored on the user's computer or the hard drive of another device. These allow us to tailor your user experience each time you visit our site.
Please review our cookie policy here.

WHO DO WE SHARE YOUR DATA WITH AND WHY?

We do not sell our users' personal information under any circumstances. Your data is only shared under this Policy. When you consent to this Policy, however, we may share your personal information with the following parties:
Third-party providers: We may share some of your data with certain third parties as part of our business. For example, we may share some of your data with our marketing agency or with our IT suppliers, for the exercise of their mandate or the execution of a service contract.
Generally speaking, the providers we use will only collect, use and disclose your information to the extent necessary to carry out the services they provide to us, such as hosting our website through A2 Hosting.

Once you leave our website or are redirected to a third party website or application, you are no longer governed by this Policy.

Here is a list of our suppliers with whom we will exchange information for the smooth running of our exchanges (this list is non-exhaustive):
Paypal
Stripe
Google
Thrivecart
Facebook
Mailerlite
Purolator
Canada Post
Quickbooks

Parties with whom it may be legally necessary: We may disclose your information if required to do so by law or if such disclosure is necessary in order to:

• Comply with the law or any legal process;
• Protect the rights or property of Maman Gato Et Cie;
• Protect the security of our Website, our users and their data.
Please note that you may be required to leave our website by clicking on certain links on our website. We assume no responsibility for the privacy practices practiced by these other sites and recommend that you read their privacy policies carefully.

YOUR RIGHTS

Data protection laws give you certain rights in relation to your information. In particular, you can:
• Ask us for access to your data in order to verify it. Please note, however, that we reserve the right to ask you for additional information in order to prove your identity;
• Ask us to modify or rectify your data;
• Ask us to erase the personal data we have in our possession, unless we are required to retain it in order to comply with legal obligations, for example;
• You object to the processing of your data, unless we have legitimate reasons which override your rights or interests or we need to continue processing this data for the establishment, exercise or defense of legal claims. a legal claim;
• Ask us to restrict the processing of your data if it is incorrect, if you believe that our processing of it is unlawful, or if we no longer need to process your data but need to keep it for purposes legal;
• Ask us for your personal data and information in an accessible format;
• Withdraw your consent to the processing of your personal data;
• Report a complaint to the competent authority if you believe that we are processing your data in violation of applicable data protection laws.

ACCESS AND CONTROL OF YOUR DATA

You can check, modify or delete your personal information by sending us an email via our “Contact” section on our Site, or to the contact details available at the end of this policy. We will respond to your request as quickly as possible. Please provide us with enough details so that we can identify you and respond to your request.

PLACE OF STORAGE OF YOUR DATA

Your personal information is hosted on A2 Hosting servers.

DURATION OF STORAGE OF YOUR DATA

We will retain all information collected for as long as it is necessary to fulfill the purposes for which we collected it or for other essential purposes such as compliance with legal obligations. We will destroy this data at the end of this period, or if you decide to withdraw your consent. If you request it, once your data has been deleted, you will receive confirmation that your request has been processed.

SECURITY

To protect your personal data, we take reasonable precautions to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
For example, our Website uses the HTTPS protocol for communications, secured by an SSL certificate.
If you have any questions regarding the security of your personal data, please email us via the “Contact” section of our website.

POLICY CHANGES

We reserve the right to modify this Policy at any time; Please consult it frequently. Unless otherwise stated, changes to this Policy are effective upon posting on our Site. If changes are made, we will notify you here of the update, so that you know what information we collect, how we use it and under what circumstances we disclose it, if applicable.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, you can contact us using the following details:

Maman Gato Et Cie

To the attention of the person responsible for the protection of personal information
57, rue du boisé
Marieville (Québec)
J3M 1S6, CANADA
450-708-4286
info@mamangato.com